Exchange and Returns
We are committed to total customer satisfaction. That's why we give you up to 30 days to return items that are in new, unworn condition with original, undamaged packaging. All tags (and shoe laces) on the shoes must remain intact in it's original state as well. Moreover, we never charge a restocking fee on retail orders. PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance or special order items. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.
Shipping Your Return
All return shipments must be clearly identifiable so that proper credit can be issued. PLEASE INCLUDE a copy of your receipt so that we can expedite a credit.
Ship your package using a traceable shipping service such as UPS or FedEx. By using this method, the return merchandise can be tracked and delivery can be confirmed. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return. Lastly, we can not assume responsibility for any lost items you send to onlyworkboots.com. We therefore recommend you ship using traceable and confirmable delivery methods.
If your return item includes a shoe box, please DO NOT use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes WILL be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive, process and inspect your returned merchandise, we will issue an immediate credit.
We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept credit cards with the Visa, MasterCard, AMEX or Discover logo.Pre-Paid Credit Card
If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, please ENSURE the billing address MATCHES the address used when registering the card. If there is an address mismatch, the transaction may be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs. If this occurs you must rectify with the bank and we cannot process your order until payment has been secured.Gift Cards
We currently do not accept Gift Cards.Declined Payments
If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:
- General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
- AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
- Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.
To make a purchase using PayPal, select PayPal as your payment method. You will find this payment method on the shopping cart page. This will take you directly to paypal.com where you will log in enter your billing and payment information. Once you are logged in, you will be directed back to the shopping cart page on our site to confirm your order.Money Order, Personal Check, Business Check or Cashier's Check
We currently do not accept nor process Money Orders, Personal Checks, Business Checks or Cashier’s Check for payment.Sales Tax
We are required by state law to enforce a sales tax on all orders shipping to anywhere in the state of Florida.
Ship to Destination
- United States
We are able to ship to anywhere in the Contiguous United States along with Alaska, Hawaii, Puerto Rico and the US Virgin Islands.
It is our intention to be able to service all of our customers around the world. We are pleased to accept international orders with the understanding that you may encounter elevated shipping costs via FedEx. Likewise, please be advised shipping time may be longer than usual due to distance.
If you order an item that is temporarily unavailable from the manufacturer, we will collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team at 305-629-9029 (Mon. - Fri. 10AM – 6PM Eastern Time). We will be happy to recommend an alternative style or simply refund your purchase.